Refund and Returns Policy

NOTE: If we have not fulfilled your order yet, you can request a size or address change by contacting us at jerzio.service@gmail.com.

 

Exchanges and Refunds

If you are dissatisfied with the quality of your jersey, we will review your case and may offer an exchange or refund.

You may request this within 14 days of the date of delivery by emailing us at support@jerzio.com. Please note that after 14 days have passed from the date of delivery, we are unable to offer a refund or exchange guarantee.

This guarantee does not apply to incorrect order details provided by the customer, such as selecting the wrong size, entering an incorrect shipping address, or ordering the wrong product. Please make sure you double check your order before placing it to avoid any issues.

All made-to-order, customized, personalized, pre-order, or wait-and-save items must be cancelled within 7 days of purchase if you wish to receive a refund back to the original payment method.

All sale items are FINAL SALE and may not be exchanged or returned.

Note: Customers that use the money-back guarantee may not be permitted to repurchase the same jersey originally ordered.

 

Damages and Defects

If there are factory defects or damage during shipping, we may offer an exchange, replacement, or refund depending on the situation.

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Note: Defects or damages only include issues that clearly affect the appearance, usability, or construction of the garment. Minor variations, loose threads inside the jersey, slight color differences due to screen settings, or small production differences are not considered defects.

 

Lost or Stolen Packages

Once your order has left our warehouse, you will receive a shipping confirmation email with tracking information.

If your package appears to be “stuck” in the same location for a few days, it may be due to courier delays, customs processing, or local delivery updates.

If your package has not arrived within 2 weeks after the tracking information shows that it was delivered, please contact us immediately.

Please note that if an incorrect or incomplete shipping address was provided, we are not responsible for lost, delayed, or stolen packages, as we have fulfilled our responsibility by shipping your order to the address provided.

In these situations, if the package is returned to our warehouse, we may be able to reship it to you for an additional shipping fee.