Privacy Policy

This Privacy Policy describes how jerzio.com the “Site”, “we”, “us”, or “our” collects, uses, and discloses your Personal Information when you visit, browse, create an account, or make a purchase from the Site. By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” means any information that can identify you directly or indirectly.

• Device Information

Purpose of collection:
To load the Site accurately for you, improve website performance, analyze Site usage, prevent fraud, and optimize your shopping experience.

Source of collection:
Collected automatically when you access our Site using cookies, log files, web beacons, tags, pixels, analytics tools, or similar technologies.

Personal Information collected may include:
Web browser version, IP address, time zone, cookie information, device type, pages or products you view, search terms, referring websites, and how you interact with the Site.

Disclosure for business purposes:
This information may be shared with website hosting providers, analytics providers, advertising platforms, and technical service providers that help us operate and improve the Site.

• Order Information

Purpose of collection:
To provide products or services to you, process your payment, confirm your order, arrange shipping and fulfillment, provide invoices or order confirmations, communicate with you, screen orders for potential risk or fraud, and provide updates related to your order.

Source of collection:
Collected directly from you when you place an order, create an account, or contact us.

Personal Information collected may include:
Your name, billing address, shipping address, email address, phone number, payment information, order details, and purchase history.

Disclosure for business purposes:
Your order information may be shared with payment processors, shipping and fulfillment providers, fraud-prevention services, customer support tools, and other service providers necessary to complete your order.

• Customer Support Information

Purpose of collection:
To respond to your questions, process returns or exchanges, resolve order issues, and provide customer support.

Source of collection:
Collected from you when you contact us by email, contact form, social media, or other communication channels.

Personal Information collected may include:
Your name, email address, order number, shipping information, messages, photos, and any other information you choose to provide.

• Marketing Information

Purpose of collection:
To send you product updates, new drops, restock announcements, special offers, and other marketing communications related to JERZIO.

If you subscribe to our newsletter, sign up for early access, or opt in to receive updates from us, we may collect your email address and marketing preferences. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

 

Sharing Personal Information

We share your Personal Information with service providers to help us operate our business, provide our services, and fulfill our contracts with you. For example, we may share Personal Information with: website hosting and e-commerce platform providers, payment processors, shipping and fulfillment companies, email marketing providers, analytics and advertising platforms, fraud prevention and security providers, customer support tools.

We may also share your Personal Information when required to comply with applicable laws and regulations, respond to lawful requests, protect our rights, prevent fraud, or protect the safety of our customers and our business. We do not sell your Personal Information.

 

Using Personal Information

We use your Personal Information to provide our services to you, including: offering products for sale, processing payments, fulfilling and shipping orders, sending order confirmations and shipping updates, providing customer support, managing returns, exchanges, or refunds, improving our Site and customer experience, preventing fraud or unauthorized transactions and sending marketing communications when you have opted in.

 

Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, personalize content, and support advertising or marketing activities. Cookies may include: Functional cookies, Performance cookies, Analytics cookies, Advertising cookies, Social media or content cookies

The length of time a cookie remains on your computer or mobile device depends on whether it is a “session” cookie or a “persistent” cookie. Session cookies last until you stop browsing. Persistent cookies remain until they expire or are deleted.  You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may affect your user experience and some parts of the Site may not function properly. For more information about cookies, you may visit: www.allaboutcookies.org

 

Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications that may be relevant to you.For example, we may use analytics or advertising tools to understand how customers use our Site and to show ads across platforms such as Google, Meta, TikTok, or other advertising networks.You can opt out of certain advertising tracking through your browser settings or through the relevant platform’s privacy settings.

 

Payments

We do not directly store your full credit card information. Payments are processed securely by third-party payment providers.Payment processors may collect and process payment details necessary to complete your purchase, such as credit card information, PayPal details, billing address, and transaction information.

 

International Shipping and Fulfillment

If you place an order from outside our operating region, your Personal Information may be shared with international shipping carriers, fulfillment partners, customs service providers, or delivery companies in order to process and deliver your order.This may include your name, shipping address, phone number, email address, and order details.

 

Data Retention

When you place an order through the Site, we will retain your order information for our records unless and until you ask us to delete this information, subject to legal, tax, accounting, fraud prevention, or operational requirements.We may also retain customer support records and marketing preferences for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

 

Your Rights

Depending on your location, you may have certain rights regarding your Personal Information, including the right to:access the Personal Information we hold about you, request correction of inaccurate information, request deletion of your Personal Information, object to or restrict certain processing, withdraw consent for marketing communications, request a copy of your Personal Information. To exercise these rights, please contact us using the contact information below.

 

Do Not Track

Please note that because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

Security

We take reasonable measures to protect your Personal Information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

 

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, legal requirements, or other operational reasons. Any updates will be posted on this page with a revised effective date.

 

Contact

After reviewing this Privacy Policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email: jerzio.service@gmail.com